Returns & Exchanges Policy

At Energym, we are committed to your satisfaction and allow returns for unused sports equipment in its original packaging within 14 days of receipt. Our goal is to ensure you have the best gear for your fitness journey, backed by a transparent and fair return process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone with your order number and the reason for the return.

• 2.
  Prepare the Package

  Ensure the item is unused, in its original box, and includes all tags and assembly components.

• 3.
  Shipment or Drop-off

  Send the item back to our main warehouse via a courier of your choice or drop it off at an authorized Energym branch.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition, your refund will be processed to the original payment method within 7 business days.